An assigned list of calls is dialed several times by the Auto Dialer, an outbound calling solution. It promptly connects the potential customer with an agent or avoids wasting time on unanswered calls. It also has a keypad response option and broadcasts voicemail.
For handling both incoming and outgoing call center operations, our contact center software excels. It supports you in achieving exceptional performance, improving customer service, and increasing overall productivity.
Utilize our dialer to accept calls. Establish campaigns that are only intended for inbound usage, or combine outbound and inbound efforts.
Select Manual, Progressive, or Predictive dialing, or combine them all! To maximize the value of your leads, customize your campaigns based on your needs.
Control who your agents can forward calls that are still pending. Permit them to be forwarded to particular people, campaigns, or phone numbers.
Predictive dialing powered by the cloud significantly increased productivity for more outbound lead generation and sales efforts.
Obviously, notify the manager when the lead list reaches its limit and schedule outbound calling activities accordingly. Outstanding software.
Reach as many people as possible with your message without of human intervention. A centralized system allows you to pre-record.
Let’s cut down on idle time to increase your agent’s efficiency by skipping the busy numbers and automatically moving on to the next one.
Our progressive dialing technology can provide intelligent customer service. By accessing data through CRM connection, you can increase proficiency by
Your agents will be able to respond to inquiries with expertise and quality by using our one-click computer telephony integration.
Cleverly direct your calls to the department that most suits your needs. Using different routing techniques, including preferred agent routing and skilled-based routing.
The dynamic method of skill-based routing maximizes your company. With our skill-based routing, the customer is connected with the appropriate agent.
Customers are impatient and want round-the-clock assistance. Interactive voice response lessens the workload for agents and
our Auto Dialer software does everything on its own. It streamlines the calling process and avoids wasting time and energy on human labor by automatically managing the dialing, campaign, sales, and outcomes.